Refund Policy
Refund Policy
At Shiv.Com Technologies, customer satisfaction is important to us. This policy explains the conditions under which refunds may be issued.
Effective Date: June 2026
Shared Hosting
7-Day Refund Window
Domains / VPS / Dedicated
Non-Refundable
Approved Refund Processing
7–14 Business Days
1
Domain Registration
- Domain registration, renewal, transfer, and redemption fees are non-refundable.
- Once a domain is registered with the registry, refunds cannot be processed under any circumstances.
Domain-related fees are non-refundable as costs are immediately passed to the domain registry upon registration.
2
Hosting Services
- Shared Hosting plans are eligible for a 7-day refund period from the date of purchase.
- Refund requests submitted after the 7-day refund period will not be eligible for a refund.
To request a refund for Shared Hosting, submit your request within 7 days of purchase by contacting our support team.
3
VPS, Dedicated Servers & Cloud Services
- VPS Hosting services are non-refundable due to infrastructure allocation costs.
- Dedicated Server services are non-refundable once provisioned.
- Cloud Hosting services are non-refundable as resources are allocated immediately upon activation.
These services involve dedicated infrastructure provisioned specifically for your account, making refunds not feasible.
4
Refund Processing
Approved refunds will be processed within 7–14 business days using the original payment method wherever possible.
Submit
Request
Request
Review &
Approval
Approval
Refund
Initiated
Initiated
Bank
Processing
Processing
Credit
Received
Received
Total processing time: 7–14 business days from approval. Actual credit time may vary based on your bank or payment provider.
5
Service Abuse
No refunds will be provided if services are suspended or terminated due to violations of our Terms & Conditions. This includes but is not limited to:
- Hosting illegal or harmful content.
- Spamming or sending unsolicited communications.
- Engaging in fraudulent or deceptive activities.
- Any other violation of our Acceptable Use Policy.
6
Chargebacks
Initiating an unauthorised chargeback with your bank or payment provider — without first contacting us to resolve the issue — may result in the immediate suspension of all services associated with your account.
We strongly encourage customers to contact us directly before raising a dispute with their payment provider. We are committed to resolving genuine concerns promptly.
7
Contact for Refund Requests
Submit a Refund Request
Reach out to our team — we'll review your request as quickly as possible.
Company
Shiv.Com Technologies, Navi Mumbai
Tip: When contacting us, please include your order/invoice number, registered email, and a brief reason for your refund request to help us process it faster.